Refund policy

Last updated: 9 November 2026.

Cancelling a plan

You can cancel at any time in Billing or by email. Your plan stays active until the end of the period you paid for, and no further payments are taken after you cancel.

Refunds

Your first payment is refundable in full within 14 days, no questions asked. For any other payment you can ask within 31 days of the payment date: we review each request and refund it in full or in part, depending on how much of the paid period you have used. Use "Request refund" in Billing or write to [email protected]. We reply by email, usually within one business day.

Payments older than 31 days

We do not refund payments older than 31 days automatically. Write to us and we will look at your case.

How the money is returned

The refund goes back to the card you paid with, through our payment partner. Banks usually need several business days to show it. Your card is charged in Ukrainian hryvnia at the current rate, so the refunded amount in your card currency can differ slightly because of exchange rates.

Free plan

The Free plan costs nothing, so there is nothing to refund.

A charge you do not recognise

Write to us first at [email protected]. We answer faster than a bank dispute and will help you quickly.