Terms of service

Last updated: 9 November 2026.

1. The service

Tenium ("the service") is provided by the operator of Tenium, whose full registration details are given on every invoice and to any customer on request ("we"). The service performs automated checks of internet resources you configure and sends notifications and reports.

2. Your account

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account, including monitors created by team members and client viewers.

3. Acceptable use

You may only monitor resources you own or have permission to monitor. You may not use the service to perform denial-of-service, scraping or vulnerability scanning. We may pause monitors that generate abuse complaints.

4. Plans and billing

Plans and limits are described on the pricing page. Fees are charged in advance, monthly or yearly. Prices are listed in US dollars and no VAT is added. Our payment partner charges your card in Ukrainian hryvnia at the current rate. Upgrades are prorated; downgrades apply at period end. First payments are refundable within 14 days.

5. Availability

We aim for high availability of the service but do not guarantee it. Monitoring is best-effort; we are not liable for missed or delayed notifications or for downtime of your resources.

6. Data

We process check results, configuration and contact details to provide the service. See the privacy policy.

7. Termination

You may cancel at any time; the account remains active until period end. We may terminate for breach of these terms with notice where practical.

8. Liability

To the extent permitted by law, our total liability is limited to the fees paid in the 12 months before the claim.

9. Governing law

These terms are governed by the laws of Ukraine. Disputes are decided by the courts of Ukraine at the place where we are registered. Mandatory consumer protection rules of your own country still apply where they cannot be waived.

10. Payment methods

Plans are paid by Visa or Mastercard bank card through our payment partner WayForPay. Paid plans are subscriptions that renew every month or every year until you cancel. You can cancel at any time in Billing.

11. Delivery of the service

Tenium is an online service. It is available worldwide in a web browser, and there is no physical delivery. Free features are available as soon as you create an account, and paid features as soon as the payment is confirmed.

12. Refunds

Cancellation and refund rules are in the refund policy.

13. Public offer

These terms are a public offer. By creating an account, using the service or paying for a plan you accept them in full.