Clients

Monthly reports

Automatic PDF reports per account or per client, with branding, recipients and what each section contains.

Report depth depends on the plan:

  • Starter: a plain monthly summary email to the account owner. No PDF and no branding.
  • Pro: one branded monthly report (PDF) for the account, with your logo and footer.
  • Agency: a separate branded report for every client workspace, generated and sent automatically on the 1st.

Free has no monthly report.

Schedule

Branded reports are generated on the 1st of each month at 06:00 in the account’s time zone and emailed to the configured recipients. On Pro that is the one account report; on Agency it is one report per client workspace. You can also generate a report for any past month on demand.

Contents

  1. Summary: uptime percentage, incident count, total downtime, average response time, with month-over-month change.
  2. Incidents: a table of each incident with start, duration, confirming regions, error, and whether it was acknowledged.
  3. Response time: a chart per monitor group and the slowest monitors.
  4. Certificates and domains: expiry dates for every https monitor and domain monitor, flagged when under 30 days.
  5. Heartbeats: missed runs per heartbeat.
  6. Notes: a free-text section you can fill per client (for updates performed, recommendations).

Branding

Your logo on the cover, the client’s logo on Agency, your colours, and a footer line. White-label removes any Tenium mention.

Recipients

Per account or per client workspace: any email addresses, plus optionally all viewers of the workspace. Reports are also stored in the app for 24 months.

See also

Client reports, client workspaces, for agencies and white-label.

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