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Email alerts that say what broke and who confirmed it
The channel every plan has. Add an address, click the confirmation link we send, and each incident arrives as a clear table: error, regions, start time, target and next step.
Down
[DOWN] Client A shop — HTTP 503 Service Unavailable
Tenium alerts <[email protected]>
DOWN
Client A shop
| Error | HTTP 503 Service Unavailable |
| Confirmed by | Amsterdam (AMS), London (LON) |
| Target | https://shop.clienta.com |
| Client | Client A |
| Next step | Check the server / hosting panel. Acknowledge so the team knows you are on it. |
AcknowledgeOpen incident
Back up
[UP] Client A shop — back after 4m 12s
Tenium alerts <[email protected]>
UP
Client A shop
| Duration | 4m 12s |
| Was | HTTP 503 Service Unavailable |
| Target | https://shop.clienta.com |
| Client | Client A |
| Next step | Nothing to do. Add a root-cause note on the incident if you know what happened. |
Open incident
SSL expiry
[SSL EXPIRES IN 7 DAYS] Client A shop — expires in 7 days
Tenium alerts <[email protected]>
SSL EXPIRES IN 7 DAYS
Client A shop
| SSL certificate | expires in 7 days |
| Target | https://shop.clienta.com |
| Client | Client A |
| Next step | Renew the certificate (or check that auto-renewal is running) before it expires. |
Open monitor
Heartbeat missed
[MISSED] Nightly backup — No ping received for 26 min
Tenium alerts <[email protected]>
MISSED
Nightly backup
| Error | No ping received for 26 min |
| Confirmed by | Frankfurt (FRA) |
| Target | heartbeat: nightly-backup |
| Client | Client A |
| Next step | The job did not ping on time. Check the cron/task runner and its logs. |
AcknowledgeOpen incident
Simulation: nothing is sent from this page.
Set it up
- 1
Add the address
Open Settings, Contacts, choose Email and type the address. A person, a shared mailbox or a ticket inbox all work.
EmailSaved - 2
Confirm it
We send a verification email. Alerts start only after the link is clicked, so nobody gets mail they did not ask for.
Save the contact first
- 3
Test and attach
Press Send test, then keep the contact as a default or choose it per monitor. Give each client their own address if they want to be told directly.
Save the contact first
Interactive mock, nothing is saved.
What is in the message
- Subject like [DOWN] Client A shop with the error
- A table: error, confirming regions, start time, target, client, next step
- Acknowledge and Open incident buttons
- A recovery email with the total downtime
Alert text is generated by Tenium and is currently English.
Plan and limits
- Included on every plan, including Free
- Included onFree, Starter, Pro, Agency
- Outbound alerts per hour on your planFree 40 · Starter 300 · Pro 1,500 · Agency 6,000
- Alert delay before sendingAvailable on Pro and Agency
Good to know
- A contact needs a confirmed address before it receives alerts.
- Email is not a pager: on-call teams usually pair it with Telegram or Slack.
How alerts and escalation work
Contacts, routing, delays and acknowledgement are explained in the docs.
Email FAQ
Do I need a paid plan for email alerts?
No. Email alerts are on every plan, including Free.
Why do I have to confirm the address?
So nobody can point alerts at an address that is not theirs. Until the verification link is clicked the contact shows as pending and does not receive alerts.
Can my client receive the alerts directly?
Yes. Add the client’s address as a separate contact and attach it only to that client’s monitors. Status pages and monthly reports are separate features if you prefer a calmer update.
Which plan includes Email?
Email is available on every plan, including Free.
How do I test Email alerts?
Open Settings, Contacts and press Send test next to the contact. A message labelled TEST arrives within seconds. Add at least one monitor first, because the checker sends the alerts.
Can I delay Email until nobody has reacted?
Yes, on Pro and Agency. Give the contact an alert delay in minutes: it fires only if the incident is still open then, and acknowledging the incident cancels it.
Connect your first channel in a minute
Start free with email, Discord and Google Chat. 30 monitors, no card.